FOR AIRPORTS AND PORTS (PRIVATE SERVICES)
All passengers will be located inside the terminal with a distinctive LYBERI LLC – PARTNERS sign. with the passenger’s name (this service must be requested in advance directly with the company, which may have an extra cost). Let us know in advance if you want to be picked up elsewhere. Payments must be made 6 hours before the pick up time to confirm your reservation, otherwise your reservation will be automatically canceled. Keep your reservation number at all times for better customer service. When the reservation corresponds to a round trip service, you must enter the complete flight information in your reservation (airline, flight number and arrival / departure). If you do not enter complete and accurate details, your transfers are not guaranteed so you have paid. FOR PORTS: All passengers will be located or picked up at a meeting place or point at a set time as indicated in your reservation.
PAYMENT METHODS (ANY CURRENCY) / PRICES
We accept all forms of payment: bank transfer, Zelle, Paypal, Debit Credit Card from anywhere in the world and cash. Keep your reservation number at all times for better customer service. All advertised rates are estimates and are subject to change without notice which may be increased during holidays or special events. The indicated rate, before your trip, is an estimate based on the information you provided at the time of booking. Fees for route changes, waiting time, parking, and additional stops are not included in the calculation and will increase your rate. You can quote and book from our website without obligation or send us an email if you want to customize your tour.
CHANGES (PRIVATE SERVICES)
Its assigned driver will track your flight and adjust your pick-up time based on any delay. If your flight is canceled, there are no charges and / or service cancellation fees. Any changes made to your trip after pickup may result in additional charges. Be sure to get an updated price by contacting the office +1 305-600-2226 before continuing on your way.
CANCELLATIONS (PRIVATE SERVICES)
Requires that all changes be received by phone, email or through our website at least 2 hours before pickup. If a change made less than (2) two hours before pickup cannot be made, the resulting cancellation may cause a full or partial charge to the customer. NOT SHOW? Failure to contact our office or the driver in the event that you do not show up, will immediately result in the customer being charged the full amount. There will be no refund of payment if you are unable to contact our office or the driver. Why do they charge a late cancellation fee? When you make a reservation, we ensure that a driver and vehicle are reserved only for you and locked to receive any additional work. This fee is intended to pay a driver who has lost revenue due to late cancellation.
WAITING FOR AIRPORTS AND OTHER PLACES
For airport waits they have a grace time for domestic flights: 30 minutes and for international flights: 1 hour on flight arrivals; after the grace period, the waiting time will be invoiced and will vary depending on the hourly rate of the type of vehicle, said waiting will be calculated in installments according to the time the driver has waited. In the case of other pick-ups in other places, the waiting grace time will be up to 15 min, after that time, the stipulated amount will be charged ($ 1) for each minute of waiting.
(i) The Company is not responsible in case of mechanical failure, and will only be responsible for making up for lost time on a mutually agreed date. ii) Not responsible for delays or termination of a trip caused by unsafe road conditions (ie: severe weather, accidents, acts of nature, etc …). (iii) The client assumes financial responsibility for any damage to the vehicle caused by the client during the duration of the transfer by them or any member of their travel group. (iv) Consumption of alcohol by minors and / or the use of drugs by anyone is strictly prohibited by law. (v) The driver has the right to finish the transfer without refund (if it is not blatant indiscretion on the part of the client (s)). (vi) Smoking is not allowed in vehicles. (vii) The company is not responsible for the items left in the vehicles, we recommend that all valuables be removed from the vehicle when the transfer is completed. (viii) SHUTTLE TO SAWGRASS MALL – PARTNERS and its drivers will not be responsible for any of the lost, stolen or damaged items. (ix) SHUTTLE TO SAWGRASS MALL – PARTNERS is not responsible for damages caused by alcohol consumption, poisoning or non-use of seat belts.
ABOUT SHARED RIDE TRANSPORTATION SHUTTLE SERVICE
When you make a reservation in our online reservation system, your reservation is not guaranteed and confirmed until you have contacted us.
Lyberi and its partners are authorized to cancel, change the schedule of any reservation that has been made if you do not contact us via whatsapp or by any other method.
We do not guarantee your reservation or your pick up if you have not made your reservation 2 hours in advance.
It makes it impossible for us to coordinate last minute reservations, take your precautions and contact us as soon as possible so that your reservation is confirmed.
We do not guarantee that we will answer you if your reservation is last minute.
ABOUT BUS & MINI BUS SERVICES
LYBERI LLC & PARTNERS provide the buses clean at the moment of picking up passengers (Must be checked by manager). Customer must keep all buses clean at all the time.
CONFIRMATION: A deposit is required after you received and signed our contract. by doing this you reserve your bus for your departure date. The amount of deposit required is 50% of the total amount of the trip. Final payment must be made at least 72 hours in advance of your time of service or tour transfer could be canceled.
CANCELLATION POLICY: Must notify Lyberi LLC of cancelation via phone or email. There is not cancellation fee if the cancellation is made at least seven (7) days prior to the departure date. Cancellation made within seven (7) days to (4) days prior to departure will forfeit 50% of the total cost of the trip. Any service cancelled within (3) days of departure, we will forfeit the full amount of the trip.
PRICE SUBJECT TO CHANGED: All prices quoted in the confirmation are subject to change if quote more than six (6) months in advance. Price will not garantee for reserved buses booked more than twelve (12) months in advance. The surcharge would be based solely on the increased cost of fuel, would be calculated on the difference in price per gallon and the total number of miles required for the trip itinerary.
PROHIBITED ITEMS WITHOUT THE WRITTEN CONSENT OF THE COMPANY: decorations, smoking, alcoholic beverage, golf shoes, ski boots or other shoes with spikes, fuel container fire arms, explosive and fireworks (federal law) pets (exception: service animal).